Agencies within state and federal government and industry bodies have identified numerous issues around financial elder abuse, cyber security, rising operational costs and operational delays. The Digital Transformation Agenda of state and federal governments seeks to reduce costs of delivering services while bolstering cyber security capacity.

With an ageing population & population growth state government agencies such as the Public Trustee are experiencing a growing client base and escalating costs and risks of storing a growing quantity of paper documents (storage, personnel, infrastructure etc)

The National Plan to respond to the Abuse of Older Australians from the National Council of Attorney's General in July 2019 responds to calls for improvements in protections for older Australians.

160,000 Australians die each year; the Australian Tax Office (ATO) says that many of them die with outstanding taxes. The ATO is calling for the establishment of a digital death certificate and a more streamlined probate system to more easily process outstanding tax issues from deceased estates.

Government agencies have experienced substantial operational issues balancing the competing demands of ensuring their staff are able to work from home &/or maintain COVID Worksafe environment if working onsite, balanced against substantially escalated cyber security risks due to the pandemic and remote working.

The South Australian Courts Administration Authority (SACAA) has identified that it incurs significant expense cross checking digital lodgement of probate against a paper copy of will, and that it is costly to store a growing quantity of paper documents for an indefinite period within state records.

SACAA has identified that there is a growing backlog of cases before the court triggered by the COVID-19 crisis, echoing the calls from interstate courts demanding digital documents and video conference proceedings. The South Australian Probate Office is already a digital-only lodgement service. COVID-19 has substantially accelerated the South Australian Courts Administration Authority appetite for digital transformation.

The federal government released Australia's Cyber Security Strategy 2020 in August 2020. The federal government acknowledges that ‘Australia’s response to the COVID-19 pandemic has shown the importance of secure online connectivity and the persistent threat of malevolent state-sponsored actors and cyber criminals attempting to infiltrate our systems, steal money, identities and data from unsuspecting Australians. They are taking advantage of COVID-19 to target families and businesses, including health and medical research facilities. The Cyber Security Strategy 2020 seeks to address these evolving threats to provide a more secure online world for Australians, businesses and essential services upon which we all depend.